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10 Min Read
February 12, 2024

9 Surefire Ways To Improve Work Performance in 2024

by Morris Isaacson

Looking for ways to improve work performance? Make 2024 the year you boost engagement and get more from your healthcare team.

Poor work performance isn’t something you should ignore. Only 23% of workers say they are thriving in the workplace, which can directly impact efficiency. When you focus on this area, you can have more engaged healthcare workers — and happier patients.

Not sure where to start? 


In this guide, you’ll learn how to improve your team’s work performance. From technology to leadership to goal setting, you’ll find our top tips below.

What is work performance, and why does it matter?


Work performance describes how well your employees do their jobs.

Good work performance is when your team completes all their job duties to a high standard. For example, a personal aide may receive consistent, positive feedback from patients and their families.

Poor work performance is when your team has difficulty completing tasks. In this case, you may notice mistakes and delays. For example, staff may sign off without completing an order in a chart or neglect to report changes in a patient’s condition. 

Work performance matters because it can have a direct impact on the way you run your organization:


Better time management means an increase in productivity

When your healthcare workers are performing well, there will be fewer mistakes

Engaged employees will usually feel happier in their roles

Happy employees will provide higher-quality patient care

71% of companies say employee engagement is closely linked to the success of an organization. When you prioritize work performance, you’ll get a team you can rely on.

9 ways to improve work performance in a healthcare setting


Are you ready to boost your team’s performance? Here are nine ways to improve work performance in your healthcare organization.

1. Set Goals


You can see improved performance when you set clear goals. They should be measurable and something your employees can work towards.

Organizations often use the SMART goal-setting strategy: 


Here’s an example of a SMART goal for a healthcare organization. Within three months, all workers must complete a training module designed to enhance patient care. Another example is to reduce the rate of absenteeism in the workplace within 12 months.

Tracking and reporting tools can help gauge employee motivation. When you can see progress in real time, it’ll give you the flexibility to make changes on the go. 

Time management software can help you manage these processes. For example, employers can see how long it takes for the team to finish an assigned task. If teams do not meet their goals expeditiously, it may be time to offer an incentive.

Performance reviews can also be useful for personalized job performance goals.

2. Automate repetitive tasks


Repetitive tasks take time. By automating specific processes, your team can focus on more important areas.

For example, you can set up workflows to automate scheduling. Instead of making follow-up phone calls, software can send text messages to confirm appointments. 

Alternatively, an employee may be due to renew their first aid certification. The system can send an alert informing them of the training modules they must complete.

Automation is cost-effective, improves job satisfaction and reduces the burden on overworked staff. There is evidence to support this. In a survey, 74% of people who use automation tools say it helps them complete their daily tasks much quicker.

3. Invest in training and development


Professional growth is something many workers take seriously. In astonishing data, 22% of workers would quit their jobs if there were no opportunities for advancement. 

Investing in training and development programs gives you three tangible benefits:

A skilled workforce

Happier team members

Better patient care

There are multiple ways to upskill your workers. For example, regular training sessions can boost everyday work performance. If there are new industry standards or regulations, ensure you educate your team as soon as possible. 

Next, you can offer external opportunities for ongoing career development. It may be a short course, certification or college degree. The key is that it should be advantageous to your company — such as a specialized nursing degree or an office management course.

Then, there are leadership pathways. Are there any opportunities for staff who want a long-term career with your company? When there’s a career pathway, it can boost morale and motivate employees to work harder.

4. Offer incentives


Everyone likes to feel appreciated. Do you have strategies in place to recognize employees who go above and beyond?

Incentives can be good motivational tools. It can be as simple as praise during a performance review. Or your organization can have an employee of the month program. This ongoing, positive feedback will encourage everyone to keep doing their best.


If your team provides consistent, exceptional care, the reward may be a shared lunch paid for by your company.

Financial incentives are also perks worth putting in your business strategy. Examples include end-of-year bonuses, gift cards and pay increases.

5. Streamline your onboarding


A positive employee experience should start from day one. But in the healthcare industry, a range of challenges come with onboarding. Overworked staff, diverse roles and legal obligations can complicate the process. 

Standard onboarding tasks can be time-consuming for HR professionals. Keeping track of documents, collecting signatures and updating files can add to an already busy workload. 

The solution is intelligent onboarding software. You can use templates to onboard new team members and set up automated reminders.  

Onboarding is an ongoing process. Technology can streamline this process, whether it’s an annual performance evaluation or professional development. When software can update virtual files for you, your HR team won’t have to.

With the right software, you can reduce errors during onboarding and take the pressure off existing staff.

6. Build a winning team culture


A winning team culture can improve employee productivity. Everyone should share a common goal and have trust in each other.

A positive company culture starts with diversity. A team with a range of skills and backgrounds will shape a more dynamic workforce.


 Understand your team’s strengths and weaknesses, and use this to tailor individual job duties. For example, one employee may have strong interpersonal skills, while another may be more confident transporting patients. 

Encourage your team to collaborate on goal setting and participate in team-building exercises.

Everyone should feel safe. Every workplace needs strong policies on bullying and harassment. Take any complaints seriously, and always be inclusive. 

Finally, you can’t forget well-being. When your staff have good mental health, they’ll be happier in the workplace. Whether it’s regular coffee breaks, fitness programs or flexible work arrangements — focusing on wellness is one of the best ways to improve work performance.

7. Boost security


Your employees want to know that management has the same level of commitment. If you’re putting in the effort — they will too. One way you can do this is to ensure your software is secure. 

Your chosen platform should protect sensitive data, including employee files and medical information. User permissions, encryption and regular updates are features to look for.

You’ll need to retain most employee documents for a year or more, so finding a safe way to store them is essential. The right software will be a safer alternative to traditional paper storage.

Many software providers offer offsite, cloud-based solutions, which you can access from anywhere and on any device. Besides accessibility, cloud-based solutions offer updates in real-time. This means if there is a vulnerability, the developer can fix it on the spot.

The security of personal data is critical, but there are other areas to consider. For example, staff should also feel physically safe at work. Cameras, adequate lighting and effective leadership can all play a role. You should also have a zero-tolerance policy for violence in the workplace.

8. Focus on communication


Effective communication is valuable in any work setting. In the healthcare industry, it’s essential. Patients can be vulnerable, and when your company values communication, it’ll have a flow-on effect.

It all starts at the top. Your managers need excellent leadership and communication skills to inform and educate staff. Employees should feel comfortable asking questions, which can lower the risk of mistakes. 

Managers should communicate with their healthcare teams about any goals and expectations. Openness and candor when giving constructive feedback can be key to ongoing improvement. 

If you are looking for ways to improve work performance, focus on different types of communication, such as:

Non-verbal communication

Verbal communication

Active listening

Visual communication

Written communication

Look for areas that need improvement. You can support your team in changing the way they speak to each other or how they prepare written documents. 

Most companies rely on meetings to check in with staff. However, constant meetings can take time away from more productive tasks. 68% of people say there are too many interruptions at work. Employees also say communication and meetings take up 57% of their time. 

By reducing the number of meetings, you can get the balance right. This can also help your staff gain a better work-life balance.

9. Have clear job descriptions


Clear job descriptions can help improve employee performance. When everyone understands their duties, they’ll know exactly what you expect and be accountable for their assigned tasks.

Employees may feel resentful if they’re taking on more than their fair share of work. Clear job descriptions can resolve this issue. Discuss it with them first if you want to increase someone’s responsibilities. A raise may also be appropriate.

Job descriptions are also important for the structure of your company. You can show who is responsible for what — and who to ask when there’s a question. For example, employees can chat with the HR manager if they need support with their wages.

A policy and procedure manual can support your employees and reinforce company values. Make sure you update the information regularly and include any new legal requirements.

Human capital management software with a difference


Human capital management (HCM) software is necessary for busy healthcare organizations. The right fit will improve productivity levels and save time and money.

Software can go hand in hand with productivity. From onboarding to document storage, you can streamline every process. For example, automation reduces mistakes and frees up your workforce. Use the software to delegate tasks, schedule time off, manage payroll and more.

You’ll need a customizable solution for teams of all sizes. Look for HCM software that is cloud-based, secure and mobile-friendly. Plus, it should be easy to navigate with a user-friendly interface. With these features, your employees can access it from anywhere — perfect for healthcare teams on the go.

Every healthcare organization needs to meet legal obligations. For example, the HIPAA (Health Insurance Portability and Accountability Act) relates to how you protect sensitive health information. There will also be specific laws depending on your location. Meeting these requirements will be simpler when you use digital files instead of paper documents.

Improving employee work performance with technology


2024 is the year to improve your business processes, automate unnecessary tasks and use insights to create achievable goals.

Your employees may turn up for work, but are they performing their best? With forward thinking and the help from Empeon, you can take your work performance to the next level.

First, you should set goals. These should be specific, measurable, ambitious, relevant and time-bound. With shared goals, your team will have something to strive for. Incentives can be beneficial, rewarding employees who exceed expectations.


Next, you can use Empeon to automate repetitive tasks. The HCM software can streamline your onboarding process and boost security.

A winning team culture starts with diversity, excellent communication and clear job descriptions. are also key to a positive company culture. 

Finally, there’s training. When you upskill your team, you will experience the benefits of more educated employees. Plus, opportunities often lead to better satisfaction.

Empeon can help you improve your work performance in 2024. Start with a free demo.

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