Blog | HR |
10 Min Read
January 19, 2024

HCM Software for Hospice and Palliative Care

by Morris Isaacson

Today’s demographic landscape is undergoing a serious transformation, and the needs of the long-term care sector are shifting with it. The population of individuals aged 65 years and older is swelling in ranks like never before, reaching 55.8 million in 2020 — a 38.6% increase from just a decade prior. Even centenarians are increasing, growing from 53,000 to more than 80,000 in the same time span.


This shift is partially due to advances in health care. And with these prolonged life spans come more people looking up “hospice care near me” on Google. The facts are clear: There’s an ever-growing need for compassionate, human-centric long-term care services.  


A key player in providing value-based care is human capital management (HCM) software. Let’s see how this technology can help elevate your care, streamline your workflow, and empower your staff. 

The Difference Between Hospice and Palliative Care 


Both hospice and palliative care play critical roles in providing comfort and support, but they each have their unique applications and audiences. 


Hospice is a specialized form of care that focuses on providing comfort and quality of life for residents in the final stages of a terminal illness. Its purpose is not to cure but to offer compassionate care, enabling residents to live their remaining days with dignity and as free from pain as possible. Hospice care is typically considered when the resident’s remaining life expectancy is six months or less. 


In contrast, palliative care is an umbrella of care that can be provided at any stage of a serious illness, whether it’s terminal or chronic. Palliative care focuses on providing relief from the symptoms, pain, and stress of the illness, with the goal of improving the quality of life for both the resident and the family.  

4 Ways Effective HCM Software Assists Home Health Care Providers and Nursing Homes 


Whether needing software for hospice or palliative care, effective HCM solutions simplify complex processes and enrich the lives of both caregivers and residents. Consider these four ways in which the right technology can be a game-changer in long-term care settings. 


All of this, understandably, isn’t great for employee morale and teams often bear the weight of those ineffective processes, adding to the already low employee satisfaction in the healthcare industry. 

More importantly, implementing an efficient automated process can decrease time spent creating onboarding programs, and prevent issues with data, protocol, payroll and more. It’s well worth it to create onboarding processes that orient your new hires from the moment they accept the job offer to when they’re well-acquainted with their role and beyond. So, how can you make it happen? 

HCM Software for Long-Term Living Facilities: Key Features to Look For 


The best HCM software must be robust, comprehensive, and catered to your unique needs. Consider the key features to look for and why they’re a necessity for exemplary care in long-term living facilities: 

Onboarding: Electronic document signing and systematic orientation processes save administrative time and help employees feel welcomed and well-equipped to start in their new roles. The right HCM software also streamlines certification imports and provides a personalized onboarding interface that shares details that are relevant to your organization and the industry with new hires. 

Caregiver scheduling: Create flexible, responsive schedules that can accommodate sudden changes in staff availability or resident needs and allow your staff to view and manage their schedules. Track employees’ time, manage PTO requests, and automate time-clock punches.

Seamless payroll: Set up customized audits to alert you to critical payroll factors like employees working more than 40 hours in a week, saving administrators from the time-consuming task of manually checking each time card for accuracy.  

Customization for every contract type: Generate customizable forms for a variety of documentation needs and cater to the unique aspects of each resident’s care plan for high-quality, compliant, personalized care.

Compliance with the Affordable Care Act (ACA): Automate and streamline tracking of employee hours, health benefits, nurse-to-resident ratios, and other ACA-related metrics so the facility remains compliant while minimizing its administrative burden. Automatic checks and alerts also help you remain in compliance when deadlines are approaching or documentation updates are required. 

Incident reporting: Prompt and efficient logging allows you to quickly respond to incidents and medical events and maintain comprehensive records for quality assurance purposes. 

Tax services: Automate your tax calculations, filings, and other procedures for both payroll and corporate taxes, reducing the risk of errors and noncompliance. 

How HCM Software Improves Efficiency in Home Health Care 


HCM software is a key contributor to home health care efficiency, providing robust automation that allows caregivers to dedicate more time and energy to what they do best: caring. 

Real-Time Communication and Coordination
One of the most significant advantages of HCM software in home health care is that it facilitates real-time communication and coordination among staff members. This feature provides instant updates regarding resident status, schedule changes, and care plans so that all team members are on the same page.
Streamlined Administrative Processes
HCM software streamlines processes that would otherwise be time-consuming, from payroll and HR management to compliance and reporting. By automating routine tasks and providing easy, centralized access to critical information in real time, HCM software frees up caregivers to focus more on resident interaction and less on paperwork.
Efficient Resource Allocation
Efficient resource allocation is critical in home health care, where resources can often be stretched thin. HCM software assists by: optimizing staff schedules, aligning caregiver skills and resident needs, and managing equipment and supply logistics. As a result, each caregiver is utilized effectively, and resources don't go to waste. This translates to consistent, high-quality care for residents, a balanced workload and reduced burnout for caregivers, and operational efficiency and cost savings for your organization.

4 Simple Steps to Implementing HCM Software in Your Facility 

Implementing HCM software at your facility requires careful planning, strategic execution, and a keen eye for detail. It may seem daunting, but there are some practical tips and tricks you can follow to make sure the process is as smooth and effective as possible. Let’s look at four steps: 

  • Assess your specific needs

    Evaluate the size of your workforce, the complexity of your scheduling, and your unique compliance requirements so you can choose software that meets your operational needs and goals.

  • Involve key stakeholders in the decision-making process

    Gather input from every member of your company — from HR managers to floor staff — on what features are most needed, what challenges need to be addressed, and what goals the software should help you achieve.

  • Provide comprehensive training and support

    Invest in hands-on training sessions, provide easily accessible support materials, and ensure ongoing assistance as your team adapts to the new system.

  • Continue to monitor and make adjustments as needed

    Continually monitor the software's performance and how well it's meeting your needs. Then, make adjustments based on the feedback you get from your team and your performance metrics.

Choosing the Right HCM Software Provider for Your Needs 

It’s clear that the right HCM software can transform your facility by optimizing its efficiency, compliance, and quality of care. But not all HCM software providers are created equal. Your needs are as unique as the residents you serve, so you need a solution that’s robust and tailor-made for your specific goals. 


Empeon is here to help. We’re not just an HCM company — we become your partner, offering customized solutions that are not only effective but also resonate with your unique culture and the needs of your staff and residents. With our white-glove approach to service, we’re with you every step of the way, from the first demo to full rollout and beyond. Our aim? To make your transition as smooth and stress-free as possible. 


Book a demo with us today to see how our tailored solutions can revolutionize your human capital management. 

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